Educational guide
IDENTIFYING DATA 2024_25
Subject OPERATIONS MANAGEMENT Code 00511012
Study programme
0511 - G.MARKETING E INVESTIGACIÓN DE MERCADOS
Descriptors Credit. Type Year Period
6 Compulsory Second First
Language
Castellano
Prerequisites
Department DIREC.Y ECONOMIA DE LA EMPRESA
Coordinador
MIGUEL DÁVILA , JOSÉ ÁNGEL
E-mail jamigd@unileon.es
eacem@unileon.es
Lecturers
MIGUEL DÁVILA , JOSÉ ÁNGEL
ACEBO MORAL , ENRIQUE
Web http://
General description The study of business management can be approached by analyzing the three subsystems of every company: commercial, productive and financial. Traditionally, the Production/Operations Area has not received the same attention as the other two Areas of the company. However, based on the great progress experienced by leading economies and competition from developing countries, the importance of carrying out adequate management of production and operations has been realized, both in manufacturing and service companies. Thus, the objective of the subject is to provide the student with advanced knowledge about the management of operations in the company (whether manufacturing a product or providing a service), observing their interrelationships with other areas of the company. Likewise, the student will try to acquire knowledge related to operations strategy and understand the importance of this department in its influence on business competitiveness. Now, all of this can be complicated due to the characteristics that this subject has. We can summarize them in: - Being a broad subject, derived from the large number of different techniques and applications, which implies covering a large number of topics. - Be a varied subject, due to the diversity of decision problems raised, even at all levels of the company. - Being a subject with indeterminate limits, caused by considering, on the one hand, concepts from other disciplines such as mathematics, sociology, statistics, logic, etc.; and on the other hand, the intimate relationship it maintains with other matters of Business Administration.
Tribunales de Revisión
Tribunal titular
Cargo Departamento Profesor
Presidente DIREC.Y ECONOMIA DE LA EMPRESA MARTINEZ CAMPILLO , ALMUDENA
Secretario DIREC.Y ECONOMIA DE LA EMPRESA FERNANDEZ GAGO , ROBERTO
Vocal DIREC.Y ECONOMIA DE LA EMPRESA GONZALEZ ALVAREZ , NURIA
Tribunal suplente
Cargo Departamento Profesor
Presidente DIREC.Y ECONOMIA DE LA EMPRESA MUÑOZ DOYAGUE , MARIA FELISA
Secretario DIREC.Y ECONOMIA DE LA EMPRESA HERRERA ENRIQUEZ , DANNY LILIANA
Vocal DIREC.Y ECONOMIA DE LA EMPRESA SANCHEZ GONZALEZ , GLORIA

Competencias
Code  
A16270
A16277
B5100
B5105
B5107
C3 CMECES3 That students have the ability to gather and interpret relevant data (normally within their area of study) to make judgments that include reflection on relevant issues of a social, scientific or ethical nature.

Learning aims
Competences
Develop the decision-making capacity on business strategies. Guide the company's objectives towards the market. Be trained in the implementation of business decision making. To train students in the ability to carry out analytical thoughts about business management. Understand the importance of resources humans and materials for business success. Guide students to the labor market linked to this area. Application of the preceding concepts in the interpretation, analysis and assessment of business cases and situations in the management field of operations. Be able to make reasoned decisions that include reflection on relevant issues of a social, scientific or ethical nature. A16270
A16277
 B5100
B5105
B5107
 C3

Contents
Topic Sub-topic
Bloque A: Definition and objectives about Operations Management -----------
UNIT 1. Operations Management. Introduction (Operations Management. Introduction)
1.1 The Production System in the Company
1.2 Production Management Vs Operations Management
1.3 Evolution of the Operations Department
1.4 Decisions in Operations

-----------
Bloque B: Usefull tools for Operations Management AND Analytical skills application to business environment UNIT 2. Operations Strategy for Competitive Advantage
2.1 Competitive environment through operations
2.2 Objectives in operations management
2.3 Productivity and Competitiveness

UNIT 3. Design of Goods and Services
3.1 Conception of new products
3.2 Stages in product development
3.3 The time factor in the development of new products

UNIT 4. Process Strategy and Plant Distribution (Process Strategy and Layout)
4.1 Productive process strategies
4.2 Process design
4.3 Selection of equipment and technology
4.4 Basic plant distribution formats

UNIT 5. Capacity Planning
5.1 Capacity and factors that influence it
5.2 Concepts related to capacity
5.3 Capacity planning

UNIT 6. Location
6.1 Strategic importance and localization/delocalization factors
6.2 Types of location
6.3 Quantitative methods

UNIT 7. Quality management (Managing Quality)
7.1 Quality and strategy
7.2 Quality Assurance and Total Quality Management
7.3 TQM tools

UNIT 8. Project Management
8.1 Project planning, programming and control
8.2 Time and cost oriented techniques
8.3 Techniques oriented to time and resources

UNIT 9. Supply chain management
9.1 Importance of the global supply chain
9.2 Supply management
9.3 Logistics management

UNIT 10. Inventory Management
10.1 Typology and functions of inventories
10.2 Independent demand models (deterministic and probabilistic)
10.3 Dependent demand models (MRP)

Planning
Methodologies  ::  Tests
  Class hours Hours outside the classroom Total hours
Lecture 1 0 1
 
Presentations / expositions 40 40 80
Forums of discussion 9 30 39
 
0 20 20
 
Mixed tests 4 0 4
6 0 6
 
(*)The information in the planning table is for guidance only and does not take into account the heterogeneity of the students.

Methodologies
Methodologies   ::  
  Description
Lecture This class will simply be used for the introduction of the subject.
Presentations / expositions The development of the subject is structured over 15 weeks, in two weekly sessions of 1.5 hours, accompanied by another tutorial session. For the most part, the topics will be developed in theoretical-practical sessions, whose contents will be related, without separating what is theory from practice. To achieve the skills and learning results mentioned above, In-Person Classes are proposed, which will have a total of 60 hours and will consist of participatory theoretical-practical classes.
Forums of discussion For each topic, the teacher will: (1) present its main objectives (making the student available in advance of the material that the teacher presents in class, as well as possible readings that allow him or her to delve deeper into the study of the topics); (2) present and explain the most important aspects of it; (3) it will motivate the active participation of the students, trying to intersperse the use of their words with intervals of teacher-student dialogue. This active participation will come from two areas; on the one hand, of possible doubts or comments that may arise from the student as a consequence of the teacher's explanation and, on the other, it will be the teacher himself who can also ask questions to the audience (about reasoning about the theoretical contents explained or about real or close to reality situations directly related to the content of the topic), trying to get answers and generate debate in order to enrich the presentation; (4) will comment on the recommended bibliography and supporting material to complete and prepare it.
Finally, (5) students must complement the teacher's explanations with the systematic study of the bibliography and support material recommended in each of the topics.

Personalized attention
 
Forums of discussion
Description
Students' doubts about the contents and methodologies will be answered, both in the classroom and individually.

Assessment
  Description Qualification
Mixed tests Two partial tests with theoretical-practical contents. It will account for 60% (30% + 30%) of the final grade.
Carrying out group work, the characteristics of which will be explained by the teacher. It will account for 30% of the final grade. The content and compliance with deliveries on time and in the correct manner will be evaluated, among others.
Others Individual work will be valued through the resolution of practical cases during the development of the teaching sessions, where the student will have the opportunity to contribute and debate their points of view, as well as show their technical skills and interest in learning. It will account for 10% of the final grade.
 
Other comments and second call

All evaluation and qualification systems may be subject to exceptional situations. In order to pass the subject, the partial exams must be passed individually, either in the ordinary session or in the second ordinary session. Furthermore, there must be a balance between the theoretical and practical qualifications obtained in each test. For example, obtaining a 1 out of 5 in the theory and a 4 out of 5 in the practical part will not necessarily mean having passed the corresponding subject. On the other hand, any negative behavior in the classroom by students that demonstrates a lack of interest or respect towards the rest of their classmates will be penalized with the loss of 10% of the grade corresponding to "Others".

In the second ordinary call, the mixed tests that represent 60% of the total grade can be recovered, maintaining the grade obtained in the continuous evaluation in the classroom and that corresponding to the work.

In the December call there will be a single exam that will account for 100% of the final grade.

During the development of the tests, no materials will be allowed to be handled except those indicated by the Professor. The possession and use of mobile and/or electronic devices is strictly prohibited during the tests. Only the use of a basic calculator will be allowed. The simple possession of said devices as well as notes, books, folders or various unauthorized materials during the evaluation tests will result in the immediate withdrawal of the exam, expulsion from it and its qualification as a fail, the incident being communicated to the Academic Authority of the Center. to carry out the actions provided for in the Guidelines for Action in Cases of Plagiarism, Copying or Fraud in Examinations or Evaluation Tests, approved by the Permanent Commission of the Government Council on January 29, 2015.

Sources of information
Access to Recommended Bibliography in the Catalog ULE

Basic

The material of the whole syllabus will be made available to the student at the beginning of the session so that in these classes he/she will be limited to attend, assimilate and associate concepts of Operations Management, in such a way that they can be participative. For this purpose, it is recommended that the student comes to the session with some previous knowledge derived from a preliminary reading. The Moodle platform will serve as a support for teaching and also as a means of agile communication and sending the required material to the student.

Teaching books:

  • DAVIS, M.M.; AQUILANO, N.J. y CHASE R.B. (2001): Fundamentos de Dirección de Operaciones . McGraw-Hill. Madrid.
  • FERNÁNDEZ, E.; AVELLA, L. y FERNÁNDEZ, M. (2003) (2006): Estrategia de producción . McGraw-Hill. Madrid.
  • HEIZER, J. y RENDER, B. (1997) (2001) (2007): Dirección de la Producción. Decisiones estratégicas . Prentice Hall. Madrid.
  • HEIZER, J. y RENDER, B. (1997) (2001) (2007): Dirección de la Producción. Decisiones tácticas . Prentice Hall. Madrid.
  • MIRANDA, F.J. et al. (2005): Manual de Dirección de Operaciones . Thomson. Madrid.

About cases, exercises and assumptions:

  • ALFALLA, R.; GARCÍA, M.R.; GARRIDO, P.; GONZÁLEZ, M. M. y SACRISTÁN, M. (2008): Introducción a la dirección de operaciones táctico-operativa. Un enfoque práctico . Delta publicaciones. Madrid.
  • MARTÍN, M.L. (Coor.) (2003): Dirección de la producción. Problemas y ejercicios resueltos . Pearson Prentice Hall. España.

Reading books:

  • CUATRECASAS, L. (2003): Volver a empezar . Gestión 2000. Barcelona.
  • GOLDRATT, E.M. y COX, J. (1986): La meta: Un proceso de mejora continua . Ediciones TAULAR. Madrid.
  • GOLDRATT, E.M. (1995): No es cuestión de suerte . Díaz de Santos. Madrid.
Complementary


Recommendations


Subjects that it is recommended to have taken before
PRINCIPLES OF BUSINESS ADMINISTRATION / 00511005
 
Other comments
It is recommended that the student dedicate themselves to the analysis and study of operations, observing each and every one of the everyday situations that arise on a daily basis. Likewise, it would be interesting for you to enter with the following prior knowledge: Master oral expression (to know how to give your opinion and refute correctly) as well as writing, in order to avoid writing and spelling errors. Furthermore, a certain base of arithmetic and general culture is not superfluous, as well as certain acquired behaviors of urbanity and knowing how to live.