Guia docente
DATOS IDENTIFICATIVOS							2023_24
Asignatura	IDIOMA I (INGLÉS)					Código	00503135
Enseñanza
Descriptores	Cr.totales	Tipo	Curso	Semestre
	6	Optativa
Idioma
Prerrequisitos
Departamento
Responsable					Correo-e
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UNIT 1 / PERSON TO PERSON: Dealing with clients in face-to-face situations 1.-Pleased to meet you: Meeting people for the first time. 2.-What do you do?: Finding about work routines. 3.-Around the world: Being sensitive to other people's customs and culture. 4.-Could you please...?: Offering to help, making requests, asking for permission. 5.-I'm sorry, could you say that again?: Dealing with communication difficulties. UNIT 2 / PHONE CALLS: Using the telephone with clients and co-workers 6.-Hello, how may I help you?: Answering the phone, Making a good impression on the phone. 7.-Hold on, I just need to make a note: Understanding numbers and details, making notes, checking your notes. 8.-Is everything clear?: Taking long messages, leaving messages. 9.-I'm calling because...: Preparing to make a phone call, making different kinds of phone calls. 10.-I'm terribly sorry: Dealing with problems on the phone. UNIT 3 / WRITING: Writing and replying to letters, e-mails, faxes and memos. 11.-Layout and content: Good layout and style in letters and faxes. 12.-You've got mail: Sending and receiving e-mail messages. 13.-Get it right!: Checking your spelling, correcting your punctuation. 14.-Keep it simple and make it clear: Writing simple sentences and short reports on meetings and phone calls. 15.-In reply to your...: Replying to letters, faxes and e-mails. 16.-I am sorry to inform you that: Sorting out problems. UNIT 4 / EXCHANGING INFORMATION: Asking and answering questions. 17.-Can I ask some questions?: Asking questions and giving answers, speaking politely. 18.-I'd like some more details...: Asking about details, specifications, numbers and prices. 19.-Could you tell me more...?: Asking follow-up questions, answering difficult questions. 20.-When can we meet?: Arranging appointments and meetings. 21.-Avoiding misunderstandings: Dealing with cultural differences. 22.-Thank you for your order...: Dealing with problems with orders. UNIT 5 / MEETINGS: Taking part in meetings. 23.-What are your views?: Different kinds of meetings, discussing ideas and exchanging opinions. 24.-Thank you for coming!: Participating in one-to-one meetings. 25.-The first item on the agenda is...: Working with the agenda, taking part in larger meetings with a chairperson. 26.-We need to come to an agreement: Taking part in negotiations. 27.-When does "yes" mean "yes"?: Different styles of negotiating. 28.-We need to meet...: Simulating a series of meetings UNIT 6 / ENTERTAINING VISITORS: Socializing and looking after foreign colleagues and clients. 29.-Make yourself at home!: Receiving visitors, making people feel at home, giving and receiving gifts. 30.-What shall we talk about?: Small talk, socializing, building professional relationships. 31.-Would you like to join me for dinner?: Deciding where to eat, table manners in different countries. 32.-How do I get there?: Explaining routes, suggesting free time activities. 33.-Do you have a room available?: Arranging hotel accommodation, staying in a business hotel. 34.-When things go wrong...: Dealing with travel and accommodation problems, advising people what to do. UNIT 7 / EXPLAINING AN PRESENTING: Explaining processes and procedures, delivering a presentation. 35.-About the company...: Explaining the history and structure of a company. 36.-Let me demonstrate...: Explaining what to do, showing people how to do things. 37.-How does it work?: Describing processes and procedures. 38.-Features and benefits: Marketing advertising, sales talk 39.-Giving presentations: Preparing and giving a presentation. 40.-A great new product: Product development, giving a presentation.

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Acceso a la Lista de lecturas de la asignatura

Básica
	"Text Books: JONES, K.(2001) Working in English. Cambridge, CUP. JONES, K.(2001) Working in English: Personal Study Book with Audio CD. Cambridge, CUP. Recommended Dictionaries: ADAM, J.H. (1989) Longman Dictionary of Business English. Harlow, Essex, Longman Group UK Ltd. LOZANO IRUESTE, J.M. (1989) Diccionario Bilingüe de Economía y Empresa. Inglés- Español Español-Inglés. Madrid, Ediciones Pirámide. TUCK, A. (1993) Oxford Dictionary of Business English for Learners of English. Oxford, OUP." "
Complementaria
	Reference Bibliography: JONES, D. (1987) English Pronouncing Dictionary (Rev. By A.C. Gimson & Ed. By S. Ramsaram), London, Dent. STANTON, A. (1990) Written English for Business. First Level. Oxford, OUP. STRUTT, P. (1992) Longman Business English Usage, Harlow, Longman Other materials: JONES, K.(2001) Working in English: Audio Cassette Set. Cambridge, CUP. "