| "HUMAN RESOURCES
1.- Staff development and training
Expressing personal opinions
Comparison of adjectives
Making suggestions
2.- -job descriptions and job satisfaction
Forming questions
3.- Letters of enquiry and applications
Asking complex questions
Formal/informal style
4.- Telephone skills
Structuring a talk
MARKETING
5.- Promotional activities and branding
Marketing terms
Brainstorming
6.- New product development
Expressing purpose
7.- A stand at a trade fair
Forming questions
8.- Establishing relationships and negotiating
Asking questions about a product
First conditional
STARTING NEW BUSINESS ACTIVITIES
9.- Going it alone
Tenses in time clauses
10.- Financing the start-up
Second conditional
11.- Starting up in a new location
Making recommendations
Contrasting ideas.
12.- Presenting your business idea
Modal verbs
BUSINESS TRAVEL
13.- Business hotels and sales conferences
Expressing criticism (modal perfects).
Contrasting ideas
14.- Business conferences
15.- Reports
Using the passive
16.- Business meetings
Too and enough
NEW TECHNOLOGIES, INNOVATION AND CHANGE
17.- New technologies and change
Used to for past actions/habits
The definite article
18.- Using the internet
19.- A staff survey
Report speech
Reporting verbs
20.- Offshoring and outsourcing
Expressing causes
CUSTOMER RELATIONS
21.-Customer loyalty
Relative pronuns
22.- Communication with customers
23.- Corresponding with customers
Expressing results
24.- A business seminar
Expressions followed by -ing forms.
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