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Guia docente | |||||||||||||||||||||
| DATOS IDENTIFICATIVOS | 2023_24 | |||||||||||||||||||||
| Asignatura | QUALITY MANAGEMENT | Código | 01728219 | |||||||||||||||||||
| Enseñanza | ||||||||||||||||||||||
| Descriptores | Cr.totales | Tipo | Curso | Semestre | ||||||||||||||||||
| 2 | Obligatoria | Segundo | ||||||||||||||||||||
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| Descripción general | ||||||||||||||||||||||
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| Competencias |
| Tipo A | Código | Competencias Específicas |
| Tipo B | Código | Competencias Generales y Transversales |
| Tipo C | Código | Competencias Básicas |
| Resultados de aprendizaje |
| Resultados | Competencias | ||
| The students will be able to identify or define quality, Awards in quality, European Foundation Quality Management, ISO 9000:2000, etc. | A14748 A14749 A14759 A14761 |
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| The students will be able to explain why quality is important, Total Quality Management, continuous improvement, benchmarking, quality service, etc. | A14750 A14751 A14752 A14754 A14755 A14756 A14757 A14758 A14760 |
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| The students will be able to measure service quality and manage knowledge to maintain service quality | A14748 A14759 |
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| Contenidos |
| Bloque | Tema |
| Defining quality | Dimensions of Quality Our Definition of Quality Why Quality is important |
| Costs of quality | The 7 sources of wastes |
| History of QM | |
| Quality Gurus | W. Edwards Deming Joseph M. Juran Philip B. Crosby |
| Awards & Standards | International Quality Standards Quality Awards ISO 9000: 2000 ISO 14000: 2000 MBNQA Deming Prize EFQM |
| Total Quality Management | Definition of TQM (BS4778:1991) Evolution of QM to TQM Implementing TQM TQM Philosophy: Concepts / Elements TQM Philosophy: Continuous Improvement TQM Philosophy: Six Sigma TQM Philosophy: Employee empowerment TQM Philosophy: Benchmarking TQM Philosophy: Just in Time TQM Philosophy: Lean Manufacturing TQM Philosophy: Knowledge of TQM Tools |
| TQM Tools | TQM Tools: Check sheets TQM Tools: Scatter Diagram TQM Tools: Cause-and-effect diagrams TQM Tools: Pareto charts TQM Tools: Flow charts (Process diagram) TQM Tools: Histograms TQM Tools: Statistical Process control Chart TQM Tools: Taguchi Concepts TQM Tools: Quality Function Deployment (QFD) |
| TQM in services |
| Planificación |
| Metodologías :: Pruebas | |||||||||
| Horas en clase | Horas fuera de clase | Horas totales | |||||||
| Estudio de caso | 8 | 24 | 32 | ||||||
| Prácticas de campo / salidas | 8 | 0 | 8 | ||||||
| Sesión Magistral | 4 | 6 | 10 | ||||||
| (*)Los datos que aparecen en la tabla de planificación són de carácter orientativo, considerando la heterogeneidad de los alumnos | |||||||||
| Metodologías |
| descripción | |
| Estudio de caso | Teaching based on participation & cases study. |
| Prácticas de campo / salidas | Some firms will be visited during the course. |
| Sesión Magistral |
| Tutorías |
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| Evaluación |
| descripción | calificación | ||
| Estudio de caso | Evaluation based on participation & cases study with short questions and test item about the cases and the theoretical lessons. | 40% | |
| Prácticas de campo / salidas | Some firms will be visited during the course and the students must make a report about the firm. | 40% | |
| Otros | 20% | ||
| Otros comentarios y segunda convocatoria | |||
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For the rest of calls the student must pass the corresponding test. |
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| Fuentes de información |
| Acceso a la Lista de lecturas de la asignatura |
| Básica | |
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| Complementaria | |
| Recomendaciones |